Refund policy
Last Updated: March 2026
At Kepler Shopping, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Returns & Exchanges
We offer returns or exchanges only for:
- Damaged products
- Wrong items received
- Size issues (exchange only)
Return or exchange requests must be made within 5 days of delivery.
Non-Returnable Items
We do not accept returns for:
- Used or worn products
- Products without original tags or packaging
- Items damaged after delivery
- Sale or discounted items
Return Process
To request a return or exchange, please contact us with:
- Order Number
- Product images
- Reason for request
Our support team will guide you through the process.
Refunds
Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable.
Contact Us
For return or refund support, contact us at:
Email: bss191735@gamil.com
Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM
Phone Number: 9478426636